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Policy


SHIPPING


We make every effort to ship all in stock orders the same day. We ship via UPS but reserve the right to use other shipping methods. For the items that are over sized or exceeds the standard ground weight shipping limits must ship by truck. If an order needs to ship by truck we will contact you with the shipping details. Some orders may be dropped shipped directly to you from another warehouse. In the event the package is damaged when delivered please make a claim with the carrier before signing for it. Once the parts leave our office we are not responsible for lost or damaged parts. The liability lies with the carrier. We will do our best to help if this situation arises.  


WARRANTY

Warranties are covered by the manufacturer in accordance with their guidelines. We hold no responsibility for any warranty. We will do our best to help with a claim. 


RETURNS

Orders may be returned within 30 days from the original order date. A 20% restocking fee will apply to all returns with no exceptions. Any returns received after 30 days from the original order date a 50% restocking fee will apply. Absolutely no returns on electrical parts, electrical components and oil. Return shipping costs will be paid by the customer. All returns must be in there original package and un-used. The original invoice must accompany the return with an RMA#. Any parts that were used/installed will not be accepted for return. Please contact us at 855-200-7569 for an RMA# or email us at [email protected]


SPECIAL ORDERS

Special orders must be paid in full at the time of order. There is a 50% non-refundable charge if you cancel the order prior to shipping. If the order was shipped there will be an additional charge for any associated shipping charges and a 50% restocking fee.  

EXCHANGES

We do accept exchanges at our discretion. All shipping costs will be paid by the customer unless it is our error. Any parts that were used/installed will not be accepted for exchange unless it was our error.


FREE SHIPPING 

Free Shipping applies to all order over $199.00 (Continental U.S. only). Orders outside of the U.S. will need to call for a shipping quote. If an item is in the catalog and is not listed on our website it does not qualify for the free shipping.